Getting to know Jo Shepherd, HTL’s Customer Service Supervisor

Meet The People Behind the Business and learn the stories of the amazing individuals behind HTL. This month meet Joanne, our Customer Service Supervisor.

Joanne has been at HTL for just over 4 years but has been in this industry for 27 years!

Let’s learn more about her.

What do you enjoy most about your role?

I love the variance within my role – no two days are the same, I get to speak to people from all over the world.

What makes you smile during the day?

The good working relations we have within the office and factory.

What advice would you give someone wanting to follow your career path?

You have to have passion for what you do, that’s what makes the difference between getting up and going to work and getting up and loving going to work.

How has your HTL Career developed so far?

I’ve gained more responsibilities as the years have gone by.

How do you relax when you’re not working?

Out of work, I am mainly a Mum’s taxi 😊 however when I do get time to myself, I love getting out on the bike, swimming and walking the dog.

Fun Fact

I once met George Michael in a Häagen-Dazs café, and he gave me a rose. I also once slipped on a cobweb and fell into a marina, my teacher had to jump in and save me.